Return Policy

Returns & Exchanges

We want you to feel confident in your purchase. If you’re not satisfied, we accept returns on eligible items within 14 days of delivery.

To be eligible for a return:

• Items must be unused, unopened, and in their original packaging

• Proof of purchase is required (order confirmation or receipt)
  
  

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns on opened or used self-tanning products

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, contact us within 7 days of delivery.

Please email us at hello@gatsbytan.com and include:

• Your order number

• A photo of the item and packaging
  
  

We’ll make it right—either with a replacement or refund.

Refunds

Once your return is received and inspected, we’ll notify you of the approval status.

If approved:

• Refunds are issued to your original payment method

• Please allow 5–10 business days for the refund to appear

Shipping costs are non-refundable.

Return Shipping

• Customers are responsible for return shipping costs

• We recommend using a trackable shipping method
  
  

How to Start a Return

To initiate a return, contact us at hello@gatsbytan.com

Include your order number and reason for return.

Our Guarantee

If you’re unsure which product is right for you, reach out before purchasing—we’re happy to help you choose the best option for your skin tone and goals.

First-Time Customer Guarantee

Try it risk-free. If you're not satisfied with your first purchase, contact us within 14 days—we’ll work with you to make it right.